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- Carley_S
Forum Team
Hi robertlarzio
Welcome to the community forums,
Sorry to hear your upgrade hasn't gone through yet. How did you request this upgrade?
If this was requested online through your online account, then this can take up to 14 days to be applied. Please do let us know if you did order online and if so, let us know if the service has not upgraded within the 14 days we advised.
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