Forum Discussion

Lelli's avatar
Lelli
Tuning in
23 days ago

Hub red light

Hi, I have a solid red light on my virgin media hub.  I've turned it off and back on but once it reloads the solid red light is still there.  Any help would be appreciated please.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    If this is a Hub 3 and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    23 days ago

    Hi Lelli,

    Thanks for your post and welcome to our community. 

    I'm sorry to hear you have a constant red light on the hub. 

    I'll send you a private message now. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.