Forum Discussion

pwellock's avatar
pwellock
Joining in
4 months ago

Hub red light

I have a constant red light on my hub. Like others I have rebooted and reset but this does not resolve the issue. Please could someone from Virgin support contact me?  Thanks

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the Hub is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hi pwellock,

    Thank you for reaching out to us in our community and welcome, we are sorry to hear you have a constant red light on your Router and that a reset hasn't helped, so I can help I have sent you an invite into a private chat, please look out for a white envelope to accept.

    Regards

    Paul.