pwellock
4 months agoJoining in
Hub red light
I have a constant red light on my hub. Like others I have rebooted and reset but this does not resolve the issue. Please could someone from Virgin support contact me? Thanks
I have a constant red light on my hub. Like others I have rebooted and reset but this does not resolve the issue. Please could someone from Virgin support contact me? Thanks
If the Hub is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Hi pwellock,
Thank you for reaching out to us in our community and welcome, we are sorry to hear you have a constant red light on your Router and that a reset hasn't helped, so I can help I have sent you an invite into a private chat, please look out for a white envelope to accept.
Regards
Paul.
Hi Paul. Just responded to your DM