Hub 5 will not accept router password from printer label, even after reset. Tried to reset a number of times, powered off, but still cannot access the hub to change wifi settings.
Any help greatly appreciated.
Just to check, have you done the reset correctly? After holding down the button, it's important not to turn off the power or disturb the Hub in any way. You have to leave it to restart in its own time. Make sure you are using the router password, not the WiFi one.
Done all that, still can't access the hub after reset, using default password.
Regardless of what VM may write, a 60 second press of the RESET button appears to be needed to trigger a VM Hub to begin the process of reverting to the shipping condition.
Yes there are mixed messages on the required time. I always use and suggest 60 seconds. Others seem to manage with less.
are you putting in Admin and not admin?
What message do you get in response to the password entry? Sounds like you may have a faulty Hub.
but you have a hub 5 that shows a hub 3
do you have HomePlug - Network Via Mains?
Well you are certainly connecting to the Hub, since it's giving you a normal response apart from the password message. I would report the Hub as faulty, but I'm not sure how easy it would be to get a replacement.
Are you running a VPN or - on an Apple device "private Relay" - if so you cant log in to the Hub settings - so switch it off and try again.
Hi percyw, thanks for getting back to me privately.
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Regards
Lee_R
Very satisfied with all the help and assistance in an effort to resolve the issue.
Just for completion, the problem was resolved with trial and error with a malformed number on the hub label.
Thank you so much for updating the thread percyw it's very much appreciated and we are glad that this has now been resolved.
Please do pop back to the forums in the future should you need any help and we will do all we can to advise.
For our education, how was control of the Hub menu regained ?
