Hub 5 consistent disconnects on wired connection

From the Hub 5 menu look at the Router status link and see if the Upstream / Downstream signal levels, numbers of channels are within normal ranges, look at the downstream errors - are there rising counts of errors ?

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LiamR wrote:

I recently joined VM after moving houses and i've had constant issues with my Hub 5.

Every 6 - 15 minutes I am losing connection on a wired connection to the Hub. I moved from Sky, an 8 year old router that they provided was far more consistent over a longer distance via ethernet would never drop.

My connection problem definitely resides within the hub itself either it needs replacing because it's a faulty device or the downstream needs to be properly configured by a professional.

As a new customer, this type of connection issues I should not be expericing in 2024. Also I have family members a few doors down who are using Sky services and they never experience loss of connection, which means the problem should not reside in the cabinet either.

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VM use their own infrastructure, so you cannot compare between Sky and VM.

Hi there LiamR 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry that you have faced an issues with your connection, I have taken a look and I can see a few issues on the Hub specs that I do think would best require an engineer to best take a look, I'll pop you a private message so we can arrange this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.