Forum Discussion
LiamR wrote:I recently joined VM after moving houses and i've had constant issues with my Hub 5.
Every 6 - 15 minutes I am losing connection on a wired connection to the Hub. I moved from Sky, an 8 year old router that they provided was far more consistent over a longer distance via ethernet would never drop.
My connection problem definitely resides within the hub itself either it needs replacing because it's a faulty device or the downstream needs to be properly configured by a professional.
As a new customer, this type of connection issues I should not be expericing in 2024. Also I have family members a few doors down who are using Sky services and they never experience loss of connection, which means the problem should not reside in the cabinet either.
VM use their own infrastructure, so you cannot compare between Sky and VM.
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