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Johnstringer's avatar
Johnstringer
Tuning in
2 years ago
Solved

Hub 5 and LG WebOS Issue

Hi

Recently upgraded to a Hub 5 with two Wifi pods to replace a Hub 3 and Google Nest WiFi setup. I have my LG Smart TV; Hue Bridge; Virgin Media Box and TP Link switch attached to the rear Ethernet ports of the Hub 5.

The LG TV had two MAC addresses one for wired Ethernet and one for wireless.

When I’m using a streaming app on the TV - like Apple TV or Disney - the wired connection will drop out and also the wireless connection. Within 20-30 seconds the connection and streaming will start working again. This happens 6-8 times during a one hour period.

Any ideas what the problem could be?

Thanks

John

 

  • Johnstringer's avatar
    Johnstringer
    2 years ago

    Quick update. I reset the LG TV settings and turned off IP V6 and so far everything appears to be streaming fine. It’s likely the network settings from the previous set up had been cached. 

6 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    Unless router mode look at getting your own router with 1Gb ports and use hub in modem mode

    • Johnstringer's avatar
      Johnstringer
      Tuning in
      2 years ago

      Thanks for responding legacy1. Putting the additional cost to one side would that mean not being able to use the virgin pods for wifi? 

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 years ago

        and how are the pods working out for you so far?

  • Johnstringer's avatar
    Johnstringer
    Tuning in
    2 years ago

    Quick update. I reset the LG TV settings and turned off IP V6 and so far everything appears to be streaming fine. It’s likely the network settings from the previous set up had been cached. 

    • carl_pearce's avatar
      carl_pearce
      Superstar
      2 years ago

      I'd suggest having ethernet or Wi-Fi connected rather than both.

      Ironically Wi-Fi will probably be faster depending on the distance from the HUB since the ethernet port will only be 10/100 (100Mbps).