Forum Discussion

Psmiffy's avatar
Psmiffy
Tuning in
27 days ago

HUB 4 connection/reboot issues

Anyone having problems with HUB 4? Had the same router for some years so probs about ready for a replacement but during the night the internet went down, don't know if my end or VM but all equipment was left on when leaving for work. Came back to HUB still going through rebooting sequence. Tried the usual reset, power down etc. Lights seem to be as they should during reboot except a blue flashing light which is WPS not normal. The reboot never seems to end and keeps a circular continuous sequence. Engineer called but earliest is 48hrs, any ideas would be gratefully received. Cheers

connection.
hub4
reboot

4 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    26 days ago

    To check for known faults call he “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Psmiffy's avatar
    Psmiffy
    Tuning in
    26 days ago

    Thanks but this isn't a service outage, it all points to equipment/firmware/software failure 

    • Anonymous's avatar
      Anonymous
      26 days ago

      No that really does sound like a connectivity issue, not necessarily a local area problem.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      24 days ago

      Hi Psmiffy 👋 Welcome back to community! Thanks for posting. 

      Sorry to hear about these issues with your connection, and potentially your hub. 
      If you have been experiencing issues with your service due an issue in the local area, you can view any outage updates 👉 https://virg.in/service or by calling 📞 0800 561 0061. If there is no outage listed, there is likely a fault which we would need to investigate further (and book in some equipment replacement or an engineer appointment if needed.)

      It would be good to get an update from you to see if you are still having issues- if so, please let us know and we will do our best to assist further!
      Thanks for your patience in the meantime. 🌞