Forum Discussion

Paulabanbury's avatar
Paulabanbury
Tuning in
10 days ago

Hub 3 red light

Hi. I've got a permanent red light on my hub now for 2 months. Tried all the fixes as recommended on here. It's well ventilated away from direct heat. Nothing has helped 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    9 days ago

    VM should swap it out - for another one.  Try this...

    ______________

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all. 

     
    FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

    • Robert_P's avatar
      Robert_P
      Forum Team
      7 days ago

      Hello Paulabanbury

       

      Sorry to hear of the Hub issues, we appreciate you raising this via the forums and welcome to the forums.

       

      We're eager to get this looked into and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.