Forum Discussion

Meghan_S's avatar
Meghan_S
Joining in
12 months ago

Hub 3 Red Light

Hi! 

Was online checking speeds due to intermittent issues with Internet and noticed the light on my Hub 3 should be white however ours is solid red and has been for a long while.

Could this be causing the issues with Internet connection? 

Thanks

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    No, only if the Hub is genuinely overheating.  If the red LED stays on after a reset the Hub should be swapped out. This is the overheating warning and needs to be working correctly. If you wait here a day or two a VM Mod will discuss directly with you. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    12 months ago

    Hey Meghan_S, thank you for reaching out and I am sorry to hear there is an red light issue, also a warm welcome to the community.

    I am going to send you a DM but in the meanwhile please do try these steps;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    Thanks 

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    12 months ago

    I wonder how the Forum Team can advise that the Hub would act normally after a power reset.  Surely the red light has a specific meaning and we’d all like to know what the official guidance is that the Forum Team are using.