Hi All - My Hub 3 red light is on solid and the broadband is dropping in/out on a regular basis. I've followed the 'Help' & Connect App advice in terms of checking connections, switching on/off and factory reset but my hub stays red. When I do a status check on MyVirginMedia & app it's saying unable to connect?? I'd appreciate any help or guidance please? Thanks.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Hi Adduxi - Many thanks for advising - Yes it's well ventilated and stood upright. Appreciated!
Hi VM Mods - Be grateful if you could assist please? Thanks
Hi Andy_TT
Welcome to our forums and sorry to hear of your red hub light and ongoing issues. We can understand the frustration caused and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
