Hi just in the last week the light on my hub 3 has turned red rather than the usual amber, I've reset the router, switched it off and left it for ages but it's still red, the hub hasn't been moved since it's been installed and it's in an open space so air can circulate it fine, from what I've read it could be overheating? If so how does it get fixed? Cheers Andy
Hi there Piebobs71
Thank you so much for your post and welcome back to the forums, it's great to have you here.
I am so sorry that you have faced this issue and thank you again for posting and trying the reset.
As the red light has persisted I do think it would be best that we arrange for an engineer to come and take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Hello again Piebobs71
Thanks so much for your private message and confirming your address, I have now booked you a visit for the Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
