My virgin hub 3 router has a constant red light on the front for the past 3 months. I have followed all the reset instructions and move its location but it has made no difference. It also regular closed WiFi signal to the TV boxes.
Having read this fourm it looks like it needs replaced but I cant get trough the self help guides to speak to a rep on the issue. Can someone please help here?
Thanks James
Good morning,
After leaving switched off overnight then doing the 60sec reset this morning, I now have an internet connection again. However, the steady red light is still on.
Colin
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHi offday281,
Thank you for your post and welcome to the community.
We're very sorry that your light has gone to that state.
We can certainly have this investigated for you.
I will private message you now to confirm your details.
^Martin
