Forum Discussion

Jellis19's avatar
Jellis19
Tuning in
19 days ago

Hub 3 constant red light

I’ve noticed that in the last couple of weeks I’ve had a constant red light on my Hub 3. I’ve tried all the fixes but nothing seems to work! 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    The red LED on a Hub 3 is the overheating warning.  If this is faulty, i.e. on when it should be off, and a pinhole reset does not fix it, then the Hub should be replaced.  If you wait here a day or two a VM Mod will pick this up and discuss with you directly.

    • Jellis19's avatar
      Jellis19
      Tuning in

      Tried the pinhole reset but still showing red! Hopefully the VM Mod will be in touch soon. 

  • Client62's avatar
    Client62
    Alessandro Volta

    Is the Hub 3 hot or not ?

    To check login in to the Hub 3 menu at http://192.168.0.1/ 
    use the numeric Hub password from the bottom side label.   ( this is not the Wi-Fi password )

    Run the Network diagnostic tool

    Scroll down through the results and find the Temperature entry.   Is it:  Normal  ? 

  • Hi Jellis19,

    Thanks for your post and welcome back to our community.

    We're sorry to hear you have a constant red light on the hub.

    If you've done a reboot of the hub, and the light remains, we'll need to replace this.

    I'll send you a private message now. 

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • I’ve been trying to respond to the private messages that have been sent but for some reason it won’t allow me to reply. Could someone please contact me again as the red light is still showing on my hub 3. 

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello Jellis19.

      Sorry to hear you've been unable to send a message.

      I will send you a private message now.

      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L
       

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Thanks for your time over the last few days Jellis19 

      Now we've been able to book an engineer to replace the Hub, can you please let us know how the visit goes?

      Gareth_L