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LornaM106's avatar
LornaM106
Joining in
4 months ago
Solved

Hub 3 constant red light

My hub 3 light is constantly solid red. It's not overheated but I've followed the guide for that and also for resetting it. The problem persists. Had no luck either through the chatbot or messaging the WhatsApp as suggested by the bot. Can someone advise how I can arrange for a new hub? Thanks 

  • Carley_S's avatar
    Carley_S
    4 months ago

    Hi LornaM106 

    Welcome to the Community Forums. 

    Sorry to hear of your red light concerns. This is usually just an LED error rather than anything more to be concerned about. It's always best to err on the side of caution though, so please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    4 months ago

    Hi LornaM106 

    Welcome to the Community Forums. 

    Sorry to hear of your red light concerns. This is usually just an LED error rather than anything more to be concerned about. It's always best to err on the side of caution though, so please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.