Forum Discussion

LindaRD's avatar
LindaRD
Joining in
8 months ago

Hub 3.0 now showing red light

My Hub 3.0 has been showing an orange/red light since yesterday lunchtime. The Hub appears to be working fine, with no loss of internet, and is barely warm if anything to the touch.

I have checked service status online and gone through all advised procedures (turning off and resetting to factory settings) but the orange/red light remains.

Please advise - thank you.

  • Adduxi's avatar
    Adduxi
    8 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Hi LindaRD 

    Thanks for posting and welcome to the community. I'll send you a PM now to book in an engineer visit.

    Best wishes.

  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Hi LindaRD 

    Thanks for joining me on PM and providing the details so I can book the engineer in for the red light on the router. Thank you to Adduxi for the help as well, greatly appreciated. 

    There will be no charge for this visit unless:
    •              The engineer diagnoses the faults as not being caused by our network/equipment 
    •              The engineer discovers that the fault or problem relates to your equipment
    •              The engineer discovers that the fault or problem relates to any system that we are not responsible for
    The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Please let us know how the visit goes or if you ever need further help, pop back to the community.