Forum Discussion

teragram's avatar
teragram
Joining in
10 months ago
Solved

Hub 3 showing Red power light

Hi

my Hub 3 is showing constant red power light. I've checked it out re suggestions on here, tried restart twice and reset but this has made no difference. It is not hot to touch.

Please can someone advise what to do next. Do I need a replacement hub?

Thanks

  • Robert_P's avatar
    Robert_P
    10 months ago

    Hello teragram

     

    We're sorry to hear of the hub issues and the red light showing, we appreciate you taking the time to raise this via the forums.

     

    We can see you have spoken to the team since posting, we're they able to assist further and resolve the issue for you or is the red light still showing?

     

    Let us know and we'll ne happy to assist further.

     

5 Replies

Sort By
  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hello teragram

     

    We're sorry to hear of the hub issues and the red light showing, we appreciate you taking the time to raise this via the forums.

     

    We can see you have spoken to the team since posting, we're they able to assist further and resolve the issue for you or is the red light still showing?

     

    Let us know and we'll ne happy to assist further.

     

    • Andy625's avatar
      Andy625
      Joining in
      7 months ago

      Hi, I am also getting this problem. Please can you book me an engineers visit?

      Thanks.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        7 months ago

        Hi Andy625,

        Welcome back to our community forums and thank you for your first posts. Sorry to hear you are having a similar issue with your hub red light. We want to best help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,