Forum Discussion

Willystone's avatar
Willystone
Tuning in
2 years ago
Solved

My V6 tv box has no power lights showing.

Since it was installed my TV box hasn't had any power lights showing.  It was installed just pre-covid, an  engineer was supposed to arrive to fix it however COVID restrictions meant the appointment was cancelled.  The box works, and if I unplug it and wait for a minute then plug back in the lights show just for one time, then they disappear again.  The box works it is just annoying that I never know if it is on or off.  Any help appreciated. 

  • japitts's avatar
    japitts
    2 years ago

    When was your TV box installed, and was this a brand new install or additional multiroom box?

    I ask because you've posted in the V6 section of the forum, and this has been closed to new customers since several years. It's only been available for existing TiVo & V6 users upgrading or adding new multiroom boxes.

    New customers get TV360 by default - https://www.virginmedia.com/care/tv-fault/which-tv-box 

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    When was your TV box installed, and was this a brand new install or additional multiroom box?

    I ask because you've posted in the V6 section of the forum, and this has been closed to new customers since several years. It's only been available for existing TiVo & V6 users upgrading or adding new multiroom boxes.

    New customers get TV360 by default - https://www.virginmedia.com/care/tv-fault/which-tv-box 

    • Willystone's avatar
      Willystone
      Tuning in
      2 years ago

      Thanks for pointing that out I could have been waiting a long time for a reply other wise.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Willystone, thank you for your post.

    We're sorry to hear you feel this way 😔

    If you could please answer the questions asked by japitts, that'd be much appreciated.

    We'll then be able to advise further, if need be.

    Regards,
    Daniel

    • Willystone's avatar
      Willystone
      Tuning in
      2 years ago

      Thanks for your reply Daniel. Ooooopsss yes my box is a TV 360. sorry about the confusion.  The box was installed just pre COVID restrictions which is why the engineers call out was cancelled, so it would have been installed in 2020.  I have managed with box being faulty but really would like to able to see if it is powered on or not.

      Thx 

      Phil

       

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Thanks for coming back to us Willystone. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L