Forum Discussion

Jhub24's avatar
Jhub24
Tuning in
20 hours ago

How to log into router settings?

Hello all. I want to set up my router so only devices that I input the MAC address into the account are allowed to connect. 

Our neighbour connected to our WiFi one afternoon as his was down and now he is constantly connected.  We have tried to pause the device on the app but within 5 minutes it appears to be unpacked, and this is becoming annoying. 

Does anyone know where to find the login credentials for the account at all? We have tried the original WiFi password, the current one, as well as Admin and Administrator yet none of them are correct. 

Thanks in advance,

9 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    18 hours ago

    "The sticker on the bottom of the router has been ripped off by my wife thinking it would stop people reading the password..."

    The hub it not yours do not do that!

  • Client62's avatar
    Client62
    Alessandro Volta
    20 hours ago

    The factory VM HUB password is printed on the bottom side sticker.

    I suggest do not move to permitted MAC address lists, this puts you in a 24/7 support role for any new device that arrives, such as a visitor and also modern laptops and mobiles often change their MAC address.    Read about MAC Address Randomisation.

    The folks next door can only connect to your Wi-Fi if ...
    1) The Wi-Fi password has been intentionally disabled.
    2) or someone has given them the Wi-Fi password.

    If neither of these are the case, you don't have a security problem. 

    A change of SSID and or Password is all that is needed to ensure only your family can connect.

    Don't make life harder than it needs to be !

    • Jhub24's avatar
      Jhub24
      Tuning in
      19 hours ago

      The sticker on the bottom of the router has been ripped off by my wife thinking it would stop people reading the password...  however, before she did that, I took a photo of it.   

      We have tried using that password to log into the account, but it doesn't accept either.

      I wasn't aware that changing the password would force log out all devices so ill get on that right away.  Any other advice you can offer is amazing.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        4 hours ago

        Hi Jhub24​ 👋.

        Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are facing with your Hub. As you are aware we would strongly advise against sharing your home network with neighbours as this can give them more control than you would like without using a Guest Network. The sticker that you have will contain the admin settings in a light grey text, if you are sure 100% that your neighbour has not had access to this the password should work. 

        So that we can assist further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

        Thanks.

        Sabrina

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    20 hours ago

    Also consider changing the SSID to something like Sodoff16rosecourtwifithief

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    20 hours ago

    Pinhole reset the Hub for 60 seconds.  Wait until the Hub is finished resetting. Then reset the admin password to a strong password known only to you.  Add in the MAC addresses you need.