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neryan's avatar
neryan
Just joined
6 days ago

High Jitter & Packet Loss to Riot Servers

Hi,
I’ve been experiencing “network problem” errors in Valorant despite stable ping and high speeds. I ran PingPlotter to Riot’s EU server (IP: 104.160.141.3) and noticed:

  • 0% loss/jitter inside home network
    100% loss and high jitter begins at hop 3
    Speed tests show unstable throughput and ~23ms jitter

This seems like a routing issue on Virgin’s side. Can this be escalated or checked?

Happy to share logs or screenshots.

Thanks!

 

Broadband
Connection
Internet

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi neryan 

    Welcome to our forums, and thank you for your post. Sorry to hear you have been having network issues while gaming. We can understand the frustration caused, and we want to best help. Just to confirm, do you get these issues only with a specific game? Is this on a wired or wireless device? Also, how long has this issue been ongoing?