Forum Discussion

Misschich's avatar
Misschich
On our wavelength
21 days ago

Hacked?

Hub 5 , literally just went down , rebooted solid white light as soon as I power up, says I have wrong password even tho its not been touched all night , tried resetting but doesn't flash or do anything, nothing seems to be working  any help please 

Broadband
Connection
Help
Hub 5
Internet

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    21 days ago

    If you have performed a 60 second press of RESET & then left the Hub powered on, the Hub Password and Wi-Fi SSID/Password should have reverted to those on the bottom side label.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    19 days ago

    Hi Misschich 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the delay in responding. How are you getting on with your Hub, are you in need of assistance or have managed to get this resolved. 

    Please let us know. 

    Sabrina