Forum Discussion
- SephirothAlessandro Volta
Without the fully network log we can’t see the message contexts and so cannot advise. We need to see what’s on either side of that message, top to bottom. Also your power levels would add useful context.
- johnb007Joining in
more log info
Time Priority Description
09-04-2024 21:30:47 notice GUI Login Status - Login Success from LAN interface 08-04-2024 22:13:42 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 08-04-2024 11:42:24 notice GUI Login Status - Login Success from LAN interface 08-04-2024 11:31:02 notice REGISTRATION COMPLETE - Waiting for Operational status 08-04-2024 11:30:58 notice US profile assignment change. US Chan ID: 13; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 08-04-2024 11:30:52 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 08-04-2024 11:30:44 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 08-04-2024 11:30:42 notice Honoring MDD; IP provisioning mode = IPv4 08-04-2024 11:30:09 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 08-04-2024 11:30:08 critical Cable Modem Reboot because of - HW or Power-On Reset 08-04-2024 10:32:22 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 08-04-2024 10:32:22 critical Cable Modem Reboot because of - Reboot UI - SephirothAlessandro Volta
The network log as provided shows nothing of concern. I'll explain.
At 08-04-2024 @ 10:32:22 you rebooted by command from the hub UI. The SYNC Timing event would only matter if it happened a lot in normal operation; however when booting, until everything is synchronised, the hub is receiving gibberish. And so on reading up the Network Log.
The T3 event near the top of the log happens all the time to everyone, and is only criticaif you get 16x on the trot after which the hub does a soft reset.
Hope that explains.
- johnb007Joining in
ok thank you. Another question, my upload / download speeds are fine, but 1. I have a number of "weak" wifi signals as reported in the router test, and 2. Upload/download speeds are fine but there seems to be a lag in the initial connection and often doesn't connect to a website unless I go back and click again. I suspect this is a DNS issue and wonder if I can use a 3rd party DNS server like 8.8.8.8.
- SephirothAlessandro Volta
VM don't want you to use another DNS because they can harvest what they see. I'm in modem mode, with my own router and there I can set my DNS to 8.8.8.8.
On the wireless question, DNS and WiFi have no relationship with each other. You may find the thread pasted below helpful.
- johnb007Joining in
This is the results of the router test:
Your home network has a few problems.
If you still think something is wrong, please check the following:
1The temperature of your Hub 5 is normal.
2Your broadband connection is working.
3Gateway IPv4 address is valid.
4Your broadband connection is ready.
5There is no telephone service.
6There may be devices in your wired network which might be limiting your in-home connectivity.
7The device has low signal strength, please move it closer to Hub 5.
8The device has low signal strength, please move it closer to Hub 5.
9The device has low signal strength, please move it closer to Hub 5.
10The device has low signal strength, please move it closer to Hub 5.
11The device has low signal strength, please move it closer to Hub 5.
12The device has low signal strength, please move it closer to Hub 5.
13The device has low signal strength, please move it closer to Hub 5.
14Please place your WiFi device near the Hub 5.
- SephirothAlessandro Volta
Perhaps you can tell us more about your WiFi issue, having read the thread linked in my previous post. The Connect App isn't very useful, imo.
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