Forum Discussion

trickylad's avatar
trickylad
Joining in
4 months ago

Funny yellow light

Yesterday our fibre broadband went down.   Went through the steps to reboot it (Media Hub 5) and nothing has worked.  After the initial white light on the hub it goes to a flashing yellow colour which i've not seen before and no internet. 

I have noticed that the power supply to the COAX splitter/converter has a light on it, which i think normally is a stable green.  That PSU is now blinking green.  Could this be the source of the issue?

I run my business from home and no internet is a massive issue - any help hugely appreciated.

 

 

 

fault
help!
no broadband
plug
yellow light

2 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    4 months ago

    Hi trickylad 

    Welcome to the Community Forums. 

    Sorry to hear you're having issues with your services. We can see on the systems on our side that you've since been in touch after posting, and this looks to be resolved for you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    4 months ago

    That plug provides power to the outside wall box that converts fibre to coax, so yes, if the light is flashing you will have issues with your services:

    You'll need to use your backup connection whilst waiting for VM to reply to your thread, which I assume you have running a business on a residential connection that has no SLA (Service Level Agreement).