Forum Discussion

Rosielm's avatar
Rosielm
Joining in
3 years ago

No internet -hub 4 flashing yellow light

Internet has been down for a day, our router is flashing yellow. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. 
Logging into the advanced settings (IP address in browser) says internet has registration failure. 
No issues in area currently. 

registration failure
router
yellow flash
  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    3 years ago

    Hi Rosielm, 

    Thank you for your post and welcome to forums 🌞

    How is your service looking since your post? Was this a fault?

    Zoie

    • pmd_clock's avatar
      pmd_clock
      Joining in
      3 years ago
      Flashing yellow seems to have replaced red on the SH4 since the recent change that also made green in modem mode "all ok" too. Not seen any comms on this though?
      • Martin_N's avatar
        Martin_N
        Forum Team
        3 years ago

        Thank you for that information pmd_clock.  

        I have taken a look on our side and it looks as though there is an registered intermittent issue in your area. 

        This is an SNR issue. The reference is: F010283548 and the estimated fix date is: 06 MAR 2023 15:00

        ^Martin

  • Viper-t's avatar
    Viper-t
    Fibre optic
    2 years ago

    Hi zach if you pm me I'll send you the link. Its amazing how when you change my profile for up and downstream the latency and the packet loss nearly goes away. The profile changes last night/early morning and the TLV-11 profile different vendor or multi? Has made a huge improvement yet my upstream is still dropping all channels modulation to keep it running which is not idea but ok, long as the latency and packet loss are not there who cares right? Problem though is how long I'm on this profile before I get put right back to profile 12/13 where my problems come back. Is there a reason for these constant profile changes?. Many thanks 

    Best regards

    07-12-2023 02:06:01noticeREGISTRATION COMPLETE - Waiting for Operational status
    07-12-2023 02:05:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    07-12-2023 02:05:57noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    07-12-2023 02:05:52noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    07-12-2023 02:05:49noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    07-12-2023 02:05:46warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    07-12-2023 02:05:44noticeHonoring MDD; IP provisioning mode = IPv4
    07-12-2023 02:05:25criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    07-12-2023 02:05:24criticalCable Modem Reboot because of - unknown
    06-12-2023 18:23:46criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    06-12-2023 18:23:45criticalCable Modem Reboot because of - unknown
    05-12-2023 17:39:54criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    05-12-2023 17:39:53criticalCable Modem Reboot because of - unknown
    04-12-2023 14:17:46criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    04-12-2023 14:17:45criticalCable Modem Reboot because of - Erouter Mode Change
    04-12-2023 13:28:22criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    04-12-2023 13:28:21criticalCable Modem Reboot because of - HW or Power-On Reset
    03-12-2023 18:22:28criticalCable Modem Reboot because of - unknown
    03-12-2023 18:22:28criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-12-2023 14:41:15criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-12-2023 14:41:15criticalCable Modem Reboot because of - Software_Upgrade
    02-12-2023 14:36:03criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-12-2023 14:33:43criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    24-08-2023 18:17:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    24-08-2023 18:17:21criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;