Forum Discussion

Jonnygrunge's avatar
Jonnygrunge
Joining in
2 years ago

Hub flashing yellow!

Hi our Internet connection appears to be down! The Hub has been restarted but just flashes yellow. Should I raise a call for this problem? My wife works from home and this really is not good. Hoping it gets fixed soon... 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    See this...

    _________

    First thing is to check for any “known network faults in your location - Look in 2 places

    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Hi Jonnygrunge,

    Thank you for your post. I'm very sorry to hear about the issue with your hub. 

    I am happy to take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin