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M00nwalker's avatar
M00nwalker
Tuning in
17 hours ago

Factory Resetting of Hub3

Hi

I have just swapped out my hub3 and successfully installed a hub5. 

Because I was concerned I might have issues, I deliberately did not factory reset my hub3 before disconnecting, just in case I had problems with the hub5 install and needed to roll back.

I have since powered up my old hub3 and without connecting it back up have simply pressed the reset button for 30 secs. It then appeared to go through a restart and what could be a reset sequence but instead of eventually showing a solid white light (which I’ve read elsewhere is what happens at the end of the reset) the green WiFi light and light at bottom flash green…. I left it for over an hour and it continues to flash green - not a solid white light.

Presumeably it’s flashing green because it can’t find any network (because I’ve not connected it back up).

My question is: How can I be sure the factory reset has been successful? I don’t want to send it back to Virgin before I’ve removed my personal settings/device connection details etc…

I’ve not attempted swapping it back in as I don’t want to mess up my hub5 activation in any way.

Thanks in advance for any info you can give.

 

 

 

 

 

 

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3 Replies

  • -tony-'s avatar
    -tony-
    Alessandro Volta
    7 hours ago

    what are you remotely worried about - lets say it has all your settings what good are they to anybody - no one can possibly connect any info back to you - just send it back

     

  • Client62's avatar
    Client62
    Alessandro Volta
    7 hours ago

    With the Hub 3 not connected to the VM network and showing the Green flashing lights,
    it is possible to access the admin menu via a laptop & a network cable to check it has fully cleared down.

    But do be aware the moment you connect with a laptop that responds with a name 
    like "Jim's laptop" the Hub 3 will record that once again !

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 hours ago

    You are overthinking this one.  The flashing green lights are because it can’t get on the network.  The reset should be fine.  Besides it will be reset when it gets back for refurbishing.