Forum Discussion

edenhawk's avatar
edenhawk
Tuning in
10 months ago

"DHCP RENEW WARNING" - Internet disconnecting for 5-10 seconds every 10-15 mins

Within the past 4-5 weeks my internet has started to drop when gaming in particular and it has become unbarable to use. Here is the key information.

  • Connection drops for 5-10 seconds perhaps 5-10x per hour (Getting worse over time)
  • Using a HomeHub3 in modem mode
  • Connected into the HomeHub 3 is "Google Wifi - Mesh Wifi System"
  • No reported outages
  • Virgin HomeHub scan is reporting no issues.
  • Google Mesh is reporting great connectivity
  • Computer is connected via Ethernat not wifi
  • Each mesh is connected to each other via ethernet not wifi.

Network Log

21/03/2024 18:13:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2024 09:21:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2024 22:16:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 12:15:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2024 18:03:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2024 15:27:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2024 04:09:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2024 22:07:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2024 03:21:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2024 15:58:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2024 02:04:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2024 03:58:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2024 08:33:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 15:58:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 06:19:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2024 07:43:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 08:52:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2024 20:22:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 15:03:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
connection issues
dhcp
  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    Share the Upstream / Downstream stats these are often a better clue as to why a problem is encountered.

    • edenhawk's avatar
      edenhawk
      Tuning in
      10 months ago
      <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/665b79db0276e46f451f9c1520763818ac6f5750-22-03-2024"><img alt="My Broadband Ping - Virgin Home connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/665b79db0276e46f451f9c1520763818ac6f5750-22-03-2024.png" /></a>
  • edenhawk's avatar
    edenhawk
    Tuning in
    10 months ago

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    12360000038.8512064 qam11
    23659997039.5512064 qam7
    33009985339512064 qam8
    44310008839.5512064 qam6
    54960027940.3512064 qam5



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0010
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
    5ATDMA0000
    • edenhawk's avatar
      edenhawk
      Tuning in
      10 months ago

      Downstream bonded channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

      12267500002.537256 qam12
      22187500002.237256 qam11
      32347500001.737256 qam13
      4242750000237256 qam14
      52507500001.237256 qam15
      62587500001.237256 qam16
      7266750000137256 qam17
      82747500001.237256 qam18
      92827500001.537256 qam19
      102907500001.537256 qam20
      112987500001.737256 qam21
      123067500001.437256 qam22
      133147500001.237256 qam23
      143227500001.237256 qam24
      153307500001.237256 qam25
      163387500001.537256 qam26
      173467500001.737256 qam27
      183547500001.937256 qam28
      193627500002.237256 qam29
      203707500002.237256 qam30
      213787500002.737256 qam31
      223867500002.537256 qam32
      23394750000338256 qam33
      24402750000338256 qam34



      Downstream bonded channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

      1Locked37.6290
      2Locked37.6240
      3Locked37.3550
      4Locked37.3560
      5Locked37.6430
      6Locked37.3920
      7Locked37.6440
      8Locked37.6410
      9Locked37.6680
      10Locked37.3770
      11Locked37.6840
      12Locked37.6900
      13Locked37.6500
      14Locked37.3640
      15Locked37.6510
      16Locked37.3410
      17Locked37.6600
      18Locked37.6770
      19Locked37.6520
      20Locked37.3420
      21Locked37.6300
      22Locked37.6300
      23Locked38.6460
      24Locked38.6480
    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      10 months ago

      Hi edenhawk 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you're experiencing 😔

      We've taken a look on our side, but we cannot see any issues that would explain the problem. How have things been since you posted?

      Advice on how to fix internet problems can be found here. 

      Please pop back to us at your earliest convenience.

      Thank you for your support Client62 and legacy1 👍

      Regards,
      Daniel

  • PeteG73's avatar
    PeteG73
    Joining in
    5 months ago

    Did you ever get a resolution?  I have exactly the same issue and entries in the logs

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    What is the "DHCP IP lease period"  of the Google MESH ?  1 day is typical for domestic networks.