Forum Discussion

robincarder's avatar
robincarder
Just joined
4 days ago

Daily drop outs in GU52

We have been suffering daily dropouts in connection between 1 and 2pm over the last few days.

 Definitely noted on Friday, Sat, (Sunday I was out), and today Tuesday.

A router reboot seems to resolve it, but super annoying

Other feedback from neighbours suggests those in close proximity on the street having similar issues. 

Any ideas?

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Have you used the /check-services/   function to check for problems in your area? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    If nothing is showing under either method then it may be that VM are unaware as insuffucient numbers of reports have been received.