Forum Discussion

GFC's avatar
GFC
Tuning in
5 months ago

daily broadband cut off requiring system reboot every day mainly in the evening

daily broadband cut off requiring system reboot every day mainly in the evening

  • Client62's avatar
    Client62
    Alessandro Volta

    Which VM Hub do you have  ? 
    What lights does it show during the cut off ?



  • That i don't know - installed 3 years ago. Woke up this morning with the white light flashing -. rebooted as usual  (a daily exercise this week) and everything seems to be working but WIFI speed, although OK,  a bit slower than previous months even with a virgin booster adjacent to the pc. Regards

  • What are Virgin Media playing at. Broadband dropped out twice today and getting fed up rebooting every time to get a signal back

    • jbrennand's avatar
      jbrennand
      Very Insightful Person

      Hub model is printed on its base sticker.

      Firstly have you checked for any “known network faults in your location - Look in 2 places

      1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

      2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

      If nothing shows, are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

      What Hub model is it? What are the various Hub lights showing/doing when this happens

  • Hi John. Many thanks for the info. First morning for over a week that I havn't had to reboot the hub which from the plate on the bottom says it is a Hub 4. - keep fingers crossed. I do do check the AREA STATUS webpage. When I do have the speed problem I get mixed  results when I check  MY VIRGIN tests broadband speed. sometimes it reports an issue with the hub confirming that I have a problem but a few times its has reported no issue  with the speed to the hub although getting very slow speed e.g.  10mbps download even though the devices are Ethernet cable connections. At the moment working fine and again thanks for the info/response. Regards