Forum Discussion

JohnPearson's avatar
JohnPearson
Joining in
3 months ago

Contiuous red light

Red light on contiuously for around a week. No change with reset, anyone know how to sort out?

2 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    If a Hub3 - search this board - common issue.

     Its due to a failing/fading cheap LED in the Hub.  Is usually not a fire risk but it does mean that the Hub's overheating warning system is compromised.   A VM person will be along soon and offer to swap the Hub out - usually for another (refurbished) Hub3.

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hello JohnPearson

     

    Sorry to hear of the red LED on the Hub, we appreciate you raising this with us via the forums and welcome to the community.

     

    This will likely be a faulty LED but we will arrange for someone to come out and take a look and replace the Hub if required. In the mean time if you could ensure the following please:

    • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.