Forum Discussion

Paniz's avatar
Paniz
Joining in
3 days ago

Continuous red light on hub 3

Our Hub 3 light has been continuously red for since time. The WIFI frequently cuts out. I have done a factory reset but the red light is still on. Also tried unplugging and repluggling etc.The hub is also frequently warn- but no reason for it to be. The WIFI has become highly unreliable. How can I rectify this situation? 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hi Paniz, 

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the red light on you hub and the issue you've been having with your service. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin