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SerraO's avatar
SerraO
Joining in
10 months ago

Constant red light

I've had constant red light on my hub for about six months. I've reset my hub several times with the off button and with a pin. It is located in an airy place. The hub doesn't feel warm or hot at all. I checked all the cables and they seem to be fine. The Internet connection is very flaky, even sometimes when I'm right next to the hub. What else can I do?

1 Reply

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  • Hey SerraO, thank you for reaching out and we are sorry to hear you are having a red light issue

    Please try these steps'

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    We will also send you a DM.