Forum Discussion

ukadventuregurl's avatar
ukadventuregurl
Joining in
2 years ago

CONSTANT RED LIGHT ON HUB 3.0

I’ve had a solid red light on my Hub 3.0 since Boxing Day. Wifi is okay, but a bit flaky from time to time. I have tried resetting the hub numerous times over the last few weeks and have checked all the cables (including unplugging and plugging back in). I’m very concerned my hub is faulty (based on other conversations in this community) and might just stop working when I need it (I work from home a few days a week). Can a VM technician offer some advice please and can my hub be replaced ASAP? 

constant red light
Customer service
HUB
hub 3.0
TECH PROBLEM
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi ukadventuregurl 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the red light issues that you are facing on your Hub. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina