Forum Discussion

Adamwils92's avatar
Adamwils92
Joining in
9 months ago

Constant red light on box

My internet has been playing up and my box has a constant red light on it, unsure if this is linked but surely a red light is bad?

  • Hi Adamwils92 👋

    A warm welcome to out Community Forums and thanks for your post.

    To clarify, is it a red light on the hub 3 or your tv box?

    Please ensure the box is out in the open in a well ventilated space.

    We'd also suggest rebooting it. 

    If the issue persists, let me know so I can assist further.

    • Adamwils92's avatar
      Adamwils92
      Joining in

      Hello,

      it is in the hub itself, I have reset it and it is still red

      thanks,

      adam

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        I'll pop you a PM 📩  Adam so we can get an engineer to come out and replace it.

        Speak soon!