constant dropped packets for weeks on end
As subject states constantly dropping packets, abit like constantly having issues with virgin, foolishly hoping this will help...
Forum Discussion
What will help? (Sorry for the tone). There is little to go on. Perhaps you could post the upstream/downstream/Network stats from the Hub’s GUI. Also set up a Thinkbroadband.com BQM and post the graph after 24 hours (packet loss will show up as red). Then we can get a handle on your probl;em.
Hi LS95
Thank you so much for your post and welcome back to the forums.
I am so sorry to hear that you are experiencing issues with your connection, I have taken a look and can see no outages in the area that could be causing this.
I can see there was some instability earlier in the week but this appears to now have levelled out. Can I ask how things have been looking since your last post?
as I'm writing this I'm experiencing 50% packet loss on and off so id say no improvement
https://www.thinkbroadband.com/broadband/monitoring/quality/share/66a0468fadf9ba2a3576200b35348c292996faf5
- Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 306000000 1.1 41 QAM 256 22 2 138000000 1.9 41 QAM 256 1 3 146000000 1.9 41 QAM 256 2 4 154000000 2 41 QAM 256 3 5 162000000 2 41 QAM 256 4 6 170000000 2.1 41 QAM 256 5 7 178000000 2.3 41 QAM 256 6 8 186000000 2.4 41 QAM 256 7 9 194000000 2.6 41 QAM 256 8 10 202000000 2.6 41 QAM 256 9 11 210000000 2.7 41 QAM 256 10 12 218000000 2.6 41 QAM 256 11 13 226000000 2.5 41 QAM 256 12 14 234000000 2.4 41 QAM 256 13 15 242000000 2.3 41 QAM 256 14 16 250000000 1.9 41 QAM 256 15 17 258000000 1.7 41 QAM 256 16 18 266000000 1.4 41 QAM 256 17 19 274000000 1.3 41 QAM 256 18 20 282000000 1.1 41 QAM 256 19 21 290000000 1 41 QAM 256 20 22 298000000 1 41 QAM 256 21 23 314000000 1 41 QAM 256 23 24 322000000 1 41 QAM 256 24 25 330000000 1 41 QAM 256 25 26 338000000 1.1 41 QAM 256 26 27 346000000 1.2 41 QAM 256 27 28 354000000 1.1 41 QAM 256 28 29 362000000 1.3 41 QAM 256 29 30 370000000 1.3 41 QAM 256 30 31 378000000 1.4 41 QAM 256 31 32 386000000 1.4 41 QAM 256 32 3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 41 16 0 2 Locked 41 0 0 3 Locked 41 0 0 4 Locked 41 0 0 5 Locked 41 0 0 6 Locked 41 0 0 7 Locked 41 0 0 8 Locked 41 0 0 9 Locked 41 0 0 10 Locked 41 0 0 11 Locked 41 0 0 12 Locked 41 0 0 13 Locked 41 0 0 14 Locked 41 0 0 15 Locked 41 1 0 16 Locked 41 0 0 17 Locked 41 0 0 18 Locked 41 4 0 19 Locked 41 18 0 20 Locked 41 34 0 21 Locked 41 46 0 22 Locked 41 34 0 23 Locked 41 0 0 24 Locked 41 1 0 25 Locked 41 2 0 26 Locked 41 2 0 27 Locked 41 1 0 28 Locked 41 5 0 29 Locked 41 5 0 30 Locked 41 4 0 31 Locked 41 0 0 32 Locked 41 7 0 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)159 Locked 41 2.4 1499695190 0 3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 60300000 38.5 5120 QAM 64 1 1 53700000 38.5 5120 QAM 64 2 2 46200000 38 5120 QAM 64 3 3 39400000 38 5120 QAM 64 4 4 32600000 38 5120 QAM 64 5 5 23600000 38 5120 QAM 64 6 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 1 0 1 ATDMA 0 0 43 1 2 ATDMA 0 0 3 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 Network Log
Time Priority Description24-08-2024 13:35:07 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-08-2024 13:24:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-08-2024 00:37:21 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-08-2024 00:37:20 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 17:12:04 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 17:12:04 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 07:48:57 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 07:48:57 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 05:49:08 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 05:49:07 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 05:26:29 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 05:26:22 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 01:01:45 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 01:01:44 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 01:01:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-08-2024 01:01:37 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 20-08-2024 23:59:44 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 20-08-2024 23:59:43 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 20-08-2024 18:16:16 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 20-08-2024 18:16:15 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 22:55:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 22:55:25 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 22:21:33 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 22:21:28 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 21:47:32 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 21:47:31 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 09:34:42 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 09:34:41 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 06:27:04 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 06:27:01 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 04:51:13 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-08-2024 04:51:13 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Thank you LS95 I have checked again but cannot see any issues on the Hub specs, I can see the Hub has been up for 20 days.
Are you able to try a pin hole reset? To do this push a pen etc into the reset hole and hold in for 30 seconds, this will cause a full factory reset so if you have changed any details such as the Hub password or name then this will reset to the original, but you can change it back again after.
