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ltajax's avatar
ltajax
Just joined
26 days ago

Consistent network disconnection only when attempting to play games

I've been dealing with persistent network disconnections that only occur when playing online games. This issue has been ongoing for about four weeks and has become increasingly frequent. While gaming, the router intermittently loses its internet connection, but the connection stabilizes once I stop playing.

I'm using a wired connection to my router and have attempted multiple troubleshooting steps. I've reset the router both via the recessed reset button and by unplugging it, but neither method has helped. I even upgraded to new Cat8 Ethernet cables, yet the issue persists.

  • Hi ltajax,

    Thanks for your post and welcome to our community.

    I'm sorry to hear about the issues you're having while playing online games. 

    Thank you for confirming you've tried an alternative Ethernet cable, could you also please try a different port on the Hub?

    Do you have other wired devices that experience this issue?

    Please pop back to us when you can.