Forum Discussion

sasha33's avatar
sasha33
Joining in
4 months ago

Connection dropping multiple times a day.

I am having major issues with my internet over the past few weeks. My Hub 5 router itself stays on the solid white light, then the cabled and wireless connections all drop off at random times. After about 5-10 minutes(ish), the Hub 5 flashes red multiple times, goes back to white and all is connected again. I keep getting many many many T3 timeouts on the router logs (I copied this from other post because this exactly what is happening to me).

Over the past month or more the page with services and outages was always saying there's a problem in my area and it will be fixed in 2 days. It never have been fixed and the same message has been displayed every day with different fix day. That issue "was resolved" a week ago or so, except it wasn't.

I've contacted Customer Service multiple times, the last time was on Sunday 15th when they said they will monitor my connection for 24 hours, at the end they said my connection is solid despite multiple drops.

It's like no one is capable to fix the issue, can anyone help?

 
  • sasha33's avatar
    sasha33
    Joining in
    4 months ago

    I am having major issues with my internet over the past few weeks. My Hub 5 router itself stays on the solid white light, then the cabled and wireless connections all drop off at random times. After about 5-10 minutes(ish), the Hub 5 flashes red multiple times, goes back to white and all is connected again. I keep getting many many many T3 timeouts on the router logs (I copied this from other post because this exactly what is happening to me).

    Over the past month or more the page with services and outages was always saying there's a problem in my area and it will be fixed in 2 days. It never have been fixed and the same message has been displayed every day with different fix day. That issue "was resolved" a week ago or so, except it wasn't.

    I've contacted Customer Service multiple times, the last time was on Sunday 15th when they said they will monitor my connection for 24 hours, at the end they said my connection is solid despite multiple drops.

    It's like no one is capable to fix the issue, can anyone help?

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000006.439QAM 25625
    21390000008.639QAM 2561
    31470000008.339QAM 2562
    41550000008.239QAM 2563
    51710000007.839QAM 2565
    61790000007.839QAM 2566
    71870000007.639QAM 2567
    81950000007.639QAM 2568
    92030000007.439QAM 2569
    102110000007.439QAM 25610
    112190000007.439QAM 25611
    122270000007.239QAM 25612
    132350000006.939QAM 25613
    142430000006.739QAM 25614
    152510000006.339QAM 25615
    162590000006.339QAM 25616
    172670000006.639QAM 25617
    182750000006.639QAM 25618
    192830000006.839QAM 25619
    202910000006.739QAM 25620
    212990000006.739QAM 25621
    223070000006.839QAM 25622
    233150000006.539QAM 25623
    243230000006.639QAM 25624
    253390000006.239QAM 25626
    263470000006.439QAM 25627
    273550000006.139QAM 25628
    283630000006.339QAM 25629
    293710000006.339QAM 25630
    303790000006.339QAM 25631
    313870000006.539QAM 25632
    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked392584245156
    2Locked392573713975
    3Locked392550733029
    4Locked393441432428
    5Locked391917434925
    6Locked393586646049
    7Locked392066722744
    8Locked395021842919
    9Locked393630342387
    10Locked392676644331
    11Locked391293722934
    12Locked392866222679
    13Locked392922320091
    14Locked393960137071
    15Locked393494534306
    16Locked391681129299
    17Locked393504233370
    18Locked392025528657
    19Locked39260113744
    20Locked391020914148
    21Locked393750526311
    22Locked39721612123
    23Locked39764913132
    24Locked392113827555
    25Locked391056811321
    26Locked391515015437
    27Locked3968058766
    28Locked3944878770
    29Locked39969916093
    30Locked391039511814
    31Locked391018213842
    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000049.85120QAM 641
    14310000049.55120QAM 642
    236600000495120QAM 643
    33010000048.35120QAM 644
    423600000485120QAM 645
    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0156360
    1ATDMA0156360
    2ATDMA0156360
    3ATDMA0156370
    4ATDMA0156360
    Time Priority Description
    17-09-2024 17:23:19noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:21:27noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:21:09noticeGUI Login Status - Login Success from LAN interface
    17-09-2024 17:20:11criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:20:11critical16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:47criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:26critical16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:26criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:02criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:42criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:42critical16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:35noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:18criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:17noticeUS profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:17warningTCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:06criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:06critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:06criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:16:51criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:15:03noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:14:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:14:09noticeUS profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:59critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:12noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:12:52criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 15:41:46noticeGUI Login Status - Login Success from LAN interface
    17-09-2024 10:19:37noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 16:41:40noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 14:29:49noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 13:40:02noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 13:26:16noticeGUI Login Status - Login Success from LAN interface
    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      4 months ago

      You still having issues ?  If so do this to get a "blank sheet" and theb report back an hour or two after doing it.

      ____________

      Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. Check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
      Also check the Upstream QAM’s are all at 64

  • sasha33's avatar
    sasha33
    Joining in
    4 months ago

     

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000006.439QAM 25625
    21390000008.639QAM 2561
    31470000008.339QAM 2562
    41550000008.239QAM 2563
    51710000007.839QAM 2565
    61790000007.839QAM 2566
    71870000007.639QAM 2567
    81950000007.639QAM 2568
    92030000007.439QAM 2569
    102110000007.439QAM 25610
    112190000007.439QAM 25611
    122270000007.239QAM 25612
    132350000006.939QAM 25613
    142430000006.739QAM 25614
    152510000006.339QAM 25615
    162590000006.339QAM 25616
    172670000006.639QAM 25617
    182750000006.639QAM 25618
    192830000006.839QAM 25619
    202910000006.739QAM 25620
    212990000006.739QAM 25621
    223070000006.839QAM 25622
    233150000006.539QAM 25623
    243230000006.639QAM 25624
    253390000006.239QAM 25626
    263470000006.439QAM 25627
    273550000006.139QAM 25628
    283630000006.339QAM 25629
    293710000006.339QAM 25630
    303790000006.339QAM 25631
    313870000006.539QAM 25632

     

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked392584245156
    2Locked392573713975
    3Locked392550733029
    4Locked393441432428
    5Locked391917434925
    6Locked393586646049
    7Locked392066722744
    8Locked395021842919
    9Locked393630342387
    10Locked392676644331
    11Locked391293722934
    12Locked392866222679
    13Locked392922320091
    14Locked393960137071
    15Locked393494534306
    16Locked391681129299
    17Locked393504233370
    18Locked392025528657
    19Locked39260113744
    20Locked391020914148
    21Locked393750526311
    22Locked39721612123
    23Locked39764913132
    24Locked392113827555
    25Locked391056811321
    26Locked391515015437
    27Locked3968058766
    28Locked3944878770
    29Locked39969916093
    30Locked391039511814
    31Locked391018213842

     

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000049.85120QAM 641
    14310000049.55120QAM 642
    236600000495120QAM 643
    33010000048.35120QAM 644
    423600000485120QAM 645

     

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0156360
    1ATDMA0156360
    2ATDMA0156360
    3ATDMA0156370
    4ATDMA0156360

     

    Time Priority Description
    17-09-2024 17:23:19noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:21:27noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:21:09noticeGUI Login Status - Login Success from LAN interface
    17-09-2024 17:20:11criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:20:11critical16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:47criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:26critical16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:26criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:19:02criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:42criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:42critical16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:35noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:18criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:17noticeUS profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:17warningTCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:06criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:06critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:18:06criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:17:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:16:51criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:15:03noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:14:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:14:09noticeUS profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:59critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:13:12noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:12:52criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 15:41:46noticeGUI Login Status - Login Success from LAN interface
    17-09-2024 10:19:37noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 16:41:40noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 14:29:49noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 13:40:02noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 13:26:16noticeGUI Login Status - Login Success from LAN interface
  • Zach_R's avatar
    Zach_R
    Forum Team
    4 months ago

    Hi sasha33,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear of your recent issues with your broadband connection. I've taken a look over things on our systems and I'm unable to detect any faults currently which would explain why you're experiencing this problem. Is this issue ongoing today, or has it since been resolved?

    Thanks,
     

    • sasha33's avatar
      sasha33
      Joining in
      4 months ago

      Hello all. I haven't had any disconnects since I made the original post, so fingers crossed. When I had problems I did all the troubleshooting, resetting, rebooting, and that didn't help. When it was disconnecting the light would stay solid white, than flash few times red and come back online. Would like to know for the future what that means.

    • sasha33's avatar
      sasha33
      Joining in
      4 months ago

      Well as it turns out it does happen when I am at work, it happened just now, going to post data before and after loss of connection. It is happening, and if it is happening there must be a reason why.

      Data in the next post.

  • sasha33's avatar
    sasha33
    Joining in
    4 months ago

    Network Log

    Time Priority Description

    20-09-2024 19:15:52criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:15:52critical

    16 consecutive T3 timeouts while trying to

    range on upstream channel 0;CM-

     

    MAC=**:**:**:**:**:**;CMTS-MAC=00

     

    :01:5c:73:c6:64;CM-QOS=1.1;CM-VER=3.1;

    20-09-2024 19:15:29criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:49criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:48criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:48critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:45noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 14 19 23 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:43criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:41noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 14 19 23 26 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:24warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:24criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:22warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:22criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:03criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:14:02criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:13:56criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:13:56critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:13:49criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:13:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:13:32criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:13:17criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:13:17critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:12:54noticeGUI Login Status - Login Success from LAN interface
    20-09-2024 19:12:27criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:12:26noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 14 19 23 28 29 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:12:19criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:12:18noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 14 19 23 26 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:12:12criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:12:11noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:12:09criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 19:11:58warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    20-09-2024 18:41:49noticeUS profile assignment change. US Chan ID: 13; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    17-09-2024 17:21:09noticeGUI Login Status - Login Success from LAN interface
    17-09-2024 15:41:46noticeGUI Login Status - Login Success from LAN interface
    17-09-2024 10:19:37noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 16:41:40noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 14:29:49noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 13:40:02noticeGUI Login Status - Login Success from LAN interface
    15-09-2024 13:26:16noticeGUI Login Status - Login Success from LAN interface

     

  • sasha33's avatar
    sasha33
    Joining in
    4 months ago

    3.0 Downstream channels

     

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    13310000006.239QAM 25625
    21390000008.339QAM 2561
    31470000008.139QAM 2562
    41550000007.939QAM 2563
    51710000007.539QAM 2565
    61790000007.639QAM 2566
    71870000007.439QAM 2567
    81950000007.339QAM 2568
    92030000007.339QAM 2569
    102110000007.239QAM 25610
    112190000007.239QAM 25611
    122270000007.139QAM 25612
    132350000006.739QAM 25613
    142430000006.639QAM 25614
    152510000006.239QAM 25615
    162590000006.239QAM 25616
    172670000006.539QAM 25617
    182750000006.439QAM 25618
    192830000006.739QAM 25619
    202910000006.639QAM 25620
    212990000006.539QAM 25621
    223070000006.739QAM 25622
    233150000006.339QAM 25623
    243230000006.439QAM 25624
    25339000000639QAM 25626
    263470000006.339QAM 25627
    27355000000639QAM 25628
    283630000006.239QAM 25629
    293710000006.239QAM 25630
    303790000006.139QAM 25631
    313870000006.439QAM 25632

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked392821267626
    2Locked392624618365
    3Locked392628642233
    4Locked393603046760
    5Locked392054446836
    6Locked393734063054
    7Locked392196235294
    8Locked395117752740
    9Locked393820763264
    10Locked392763454724
    11Locked391385932862
    12Locked392938529005
    13Locked393100440827
    14Locked394202663381
    15Locked393592643486
    16Locked391832245787
    17Locked393583239685
    18Locked392135337792
    19Locked39405128810
    20Locked391148826338
    21Locked393846634246
    22Locked39807918969
    23Locked39850719711
    24Locked392232337887
    25Locked391138217787
    26Locked391565519425
    27Locked39965033487
    28Locked39514914923
    29Locked391062622015
    30Locked391165222052
    31Locked3911462

    23785

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked392821267626
    2Locked392624618365
    3Locked392628642233
    4Locked393603046760
    5Locked392054446836
    6Locked393734063054
    7Locked392196235294
    8Locked395117752740
    9Locked393820763264
    10Locked392763454724
    11Locked391385932862
    12Locked392938529005
    13Locked393100440827
    14Locked394202663381
    15Locked393592643486
    16Locked391832245787
    17Locked393583239685
    18Locked392135337792
    19Locked39405128810
    20Locked391148826338
    21Locked393846634246
    22Locked39807918969
    23Locked39850719711
    24Locked392232337887
    25Locked391138217787
    26Locked391565519425
    27Locked39965033487
    28Locked39514914923
    29Locked391062622015
    30Locked391165222052
    31Locked391146223785

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    049600000505120QAM 641
    14310000049.85120QAM 642
    23660000049.85120QAM 643
    33010000048.55120QAM 644
    423600000495120QAM 645

    3.0 Upstream channel

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    0ATDMA01561610
    1ATDMA01561440
    2ATDMA01561440
    3ATDMA01561570
    4ATDMA01561540
    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      4 months ago

      Thank you for posting this, its very helpful.

      Let me send you a DM so we can look into this sasha33 🙂