Forum Discussion

Gerrydad's avatar
Gerrydad
Tuning in
2 months ago

CHITA Hub not working with EUFY 340 wireless Door Bell

Setting up EUFY Doorbell and it will not connect to WIFI. Whilst monitoring VM CHITA Hub, I see the IP and MAC address appear in the device window but device dose not seem to get a reply/response.

Manufacturer suggests may be fire wall settings ?

Have checked the basics but how can I, (if at all) edit fire wall settings to allow P2P IP's through?

I have been able to set up this device on another VM HUB (maybe a 3 or2) and it works first time?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    Unfortunately you will get no help from VM staff on this board as it’s for residential contract users only.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Many IoT management apps are very poorly constructed and have assumed that the app and the IoT are both on the same 2.4GHz band.  Customers have made progress by temporarily disabling the 5GHz band on the VM Hub to force the mobile phone & management app onto the 2.4GHz band with the IoT for long enough to perform the configuration.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    just get a better router with 1Gb ports and turn off RG function