I am having the same problem. I can’t sign into the Hub 4.0 to change some settings - same issue as people above. The Connect app is non functioning - doesn’t see the Hub 4.0
Contact VM Customer Support, this is a known Hub 4 issue.
Yes I have heard that it's known issue but was told it has been fixed - sadly not yet !
I’ll jump in here too. Same issues as above re. Hub 4.0 settings.
Can’t sign in/white screen
Connect app is non functioning
I did a reset etc. - still no access and also I was told by support that a fix to the hub4 software has been recently applied.
Hi daltonian,
Thank you for your post and welcome back to our community forums. We're here to help.
I've just responded to the other thread that you've made about this. We'll continue to assist you with this matter from there going forward.
Thanks,
Hi griswoldjr,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm so sorry to hear of your recent issues with the Hub 4 and the Connect App. Are these issues ongoing today for you? If so, would you mind clarifying what troubleshooting you've performed thus far in an effort to remedy this?
Thanks,
An engineer is due to visit today, so hopefully issue will be found and solved.
Was it fixed ?
I doubt that the issue will be solved for as long as you are using the Connect App. Ditch it, power rest the hub and you should be OK from there.
Please explain what you mean by Power rest - same as a full reset ??
My post should have read:
I doubt that the issue will be solved for as long as you are using the Connect App. Ditch it, power reset the hub and you should be OK from there.
EDIT: Not a full reset (not pinhole). That's a total waste of time and is never needed.
Engineer replaced router to Hub 5. There was an issue with up stream, and street connection(s). So far, all is fixed and running well. I also ditched the Connect app as it seems to be pointless and maybe a problem in itself.
Thanks for the update griswoldjr, and we're pleased to hear that we've been able to upgrade you to our Hub 5 and that this is currently providing you with a more suitable and reliable service thus far.
Do please keep us updated with any future issues and we'll be on hand to assist where possible.
Thanks,
David_Bn
I am having the same problem - VM Connect app can't see the hub4, and settings page on the hub is unresponsive. Do I need a new hub? If so, how do I get one?
Hey IEG,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Hi Has this now been resolved or is there a work round, just comeback from 2 weeks away had a power cut and when trying to reset got the white pay of doom. Not great as have an autistic son that just does not understand when the wifi is done
thanks
alie
I suspect that modem mode is aeli_1’s way out of the problem.
