Booster popped with smoke coming out
Hi,
I returned from hholiday and switched on all of my electrics. When I switched one of the booster packs back on, it literally popped and started to release smoke, thankfully no fire and my plug socket still works with other appliances.
I've looked at the help section but it doesn't confirm if I need to return the boosters to Virgin, if they will send an engineer out to check the socket is safe (due to their appliance causing the issue) etc
Cannot find the right number to ring and when I click on the message option, a code appears but nothing else.
Can I just throw them away without being charged?
Do please report this very serious incident to Trading Standards and retain (but not use) the booster as evidence https://www.tradingstandards.uk/consumer-help/
