We’ve had this booster for about a year with no issues - got home tonight having been away and when I switched it on it started to spark a lot and then started to smoke and now no longer works. How do I go about having replacements sent or upgraded models sent? We need the booster as the WiFi doesn’t reach far enough around our home without it.
Hello, Megan_1910.
Thank you so much for taking the time to post on our help forums for the first time and joining the VM community.
We appreciate that you're bringing this issue to our attention, we'd be eager to assist with this.
In order to check further and help, I will need to send you a PM shortly.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.
I have just plugged my booster in (small one )and it has started smelling like burning plastic , now not working
Do please report this serious incident to Trading Standards https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
Hi kylaok
Thanks for your post and welcome back to our community.
We're sorry to hear you're having some issues with the booster.
Could you please tell us a bit more, is this one of our Boosters/Pods? If so, which model is this please?
If you could send a picture also please that would be appreciated.
Please unplug this whilst we look into this.
Please pop back to us when you can.
Hi kylaok
Further to our response on the 14 July, we wanted to reach out again to see if you still require any help with this?
If so, could you please tell us a bit more? is this one of our Boosters/Pods? If so, which model is this please?
If you could send a picture also please that would be appreciated.
Please unplug this whilst we look into this.
Please pop back to us when you can.
Might it be time to but a decent quality WI-Fi Mesh and move away from kit that is a fire risk ?
It has the VM logo on the front.
Report it to Trading Standards. This is not the first to have caught fire.
This model should be taken out of service urgently before one causes a serious house fire.
