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slam62's avatar
slam62
Joining in
3 days ago

Area problem fixed but not fixed

We had a thunderstorm yesterday and the internet went down. Virgin sent a text saying don’t worry we’re on it and then one saying we’ve fixed it. But they haven’t, ours and our neighbours is down. Is there anyway to contact someone who can sort it out?

We have an engineer appointment but I’m not convinced that will actually happen or they will be able to fix it.

Broadband
complaint
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1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi slam62, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having issues since a thunderstorm. Checking things here, we can see the engineer visited and was able to get things back up and running for you. 

    Do let us know if you have any further issues. 

    Many thanks,