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JohnHawkins's avatar
JohnHawkins
Tuning in
2 months ago

Another Red Light On a Hub 3

Hi, Router has had red light on permanently for a few days. Have only today realised this is not 'normal' and that it should be white. Have tried the on off method and the pin reset thing. No change. It's not in direct sunlight and has plenty of space for ventilation around it (can send pic if you like). Doing the diagnostics thing  comes up with message that Virgin can't connect to the system for some reason. Do you need to send someone out to replace it?

2 Replies

  • JohnHawkins's avatar
    JohnHawkins
    Tuning in
    2 months ago

    .......should also have said system appears to be working OK; and router doesn't feel warm to the touch.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 months ago

      Hi JohnHawkins,

      Welcome to our forums and sorry to hear about your red hub light. We can understand your concern and we want to best help from here. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,