Hi, our broadband went down at some point on Wednesday and here we are 4 days later, no explanation and no apology. The status checker shows that there is a problem in our area and that projected fix date is June 30th.
This really is the shoddiest of services as I am unable to work, we have no Netflix or catch up services and the hub just sits there flashing green day after day.
Is anyone able to explain what is going on and why it is taking so long?
Forum TeamHi alangalaxy,
I'm very sorry to hear about the service issues you're having.
The fix times are estimations and can be changed dependant on the complexity of the fault. Our engineers will get this fixed as soon as possible.
I'll pop you a private message now to check this for you.
Please look out for the envelope in the top right of the page and pop back to me when you can.
You won't get an answer as to why it's taking so long.
With a residential connection you must have a backup connection if working from home.
A 6 or 7 day repair timeline on home broadband isn't out of the ordinary and you should get some compo as above.
