Forum Discussion

metalmatt's avatar
metalmatt
Superfast
3 days ago

16 consecutive T3 timeouts

Good morning

For the last 2 years on and off I sometimes get 16 consecutive T3 timeouts which cause the Internet to go off for about 45 seconds then comes back on again. My power levels are fine and I have a Hub 5 and have my own router. The issue has never gone away and virgin have no idea what causes the issue from reading other posts on here. Never had this issue when I was on a Hub 3. The problem is on the 3.1 upstream channel. 

I'm actually thinking about giving BRSK a go when my contact ends next June. 

Connection
Hub 5
Internet

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    9 hours ago

    Hi metalmatt 

    Thanks for posting and welcome back to the community. Sorry for any broadband issues.

    There are no area issues/outages when we've checked things today. Please can you pop the Hub into Router Mode for us and remove any third party equipment? This is to be able to run a full set of tests which will hopefully figure everything out.