Volt only applied to O2 not broadband
It's been more than 2 weeks since O2 confirmed my VOLT benefits but my broadband still shows as M125.
What are my next steps to get VOLT benefits applied to my broadband?
Thanks
Forum Discussion
5 Replies
Currently 24 days of back and forth and no closer to a resolution. Can someone please help?
Were you able to get this resolved? I am seeing the same issue where only the O2 SIM has double data but the VM plan doesn’t show double speed. When I asked chat, they said Volt benefit is available one time only which is wrong.
- Kath_P
Forum Team
Hi arunonline,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there have been some issues with your Volt speed boost. On the VM side, we don't double your speed - as part of Volt you can be boosted to the next speed tier, if you're not already on a Volt speed. If you were already on a Volt speed, then you wouldn't get a further increase.
If you take a look at your contract documents, and this shows the speed as Volt then there won't be anything further we can do as you've had the boost previously. If they show a Broadband package with M (M250 Broadband for example) pop back to us here and we can then help further.
Many thanks,
- Kath_P
Hi williamblah,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your Volt benefits being applied on the VM side. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
