Forum Discussion

williamblah's avatar
williamblah
Joining in
2 months ago

Volt only applied to O2 not broadband

It's been more than 2 weeks since O2 confirmed my VOLT benefits but my broadband still shows as M125.

What are my next steps to get VOLT benefits applied to my broadband?

Thanks

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    31 days ago

    Hi williamblah, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your Volt benefits being applied on the VM side. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • williamblah's avatar
    williamblah
    Joining in
    7 days ago

    Currently 24 days of back and forth and no closer to a resolution. Can someone please help?