Forum Discussion

williamblah's avatar
williamblah
Joining in
2 months ago

Volt only applied to O2 not broadband

It's been more than 2 weeks since O2 confirmed my VOLT benefits but my broadband still shows as M125.

What are my next steps to get VOLT benefits applied to my broadband?

Thanks

5 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi williamblah, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your Volt benefits being applied on the VM side. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • williamblah's avatar
    williamblah
    Joining in
    28 days ago

    Currently 24 days of back and forth and no closer to a resolution. Can someone please help?

    • arunonline's avatar
      arunonline
      Joining in
      14 days ago

      Were you able to get this resolved? I am seeing the same issue where only the O2 SIM has double data but the VM plan doesn’t show double speed. When I asked chat, they said Volt benefit is available one time only which is wrong.

      • Anonymous's avatar
        Anonymous
        14 days ago

        Yes that will be down to some complete lack of training on VM’s side. Yes the Volt benefit is a one time only thing, but that means that if, say, one person gets the benefit by virtue of also having an O2 SIM, then if another person in your household also gets an O2 SIM, you don’t get doubled up again. Fine, you probably knew this, obviously the call centre drone you spoke to, didn’t.

        For some reason VM will claim that it can take anywhere up to two weeks for their system to pick up the fact that you are eligible and make the change. Oddly O2 seems to be able to do it within hours or days!

        A far more cynical person than I, might suggest this is simply incompetence on VM’s part. Promising things that they aren't actually equipped to provide.