Forum Discussion

Dss28003's avatar
Dss28003
Joining in
8 days ago

Volt not applied

Hi I’m both 02 and virgin customer had upgrade on double data from 02 but been 5 weeks since virgin emailed me confirming upgrade but nothing has happened?

3 Replies

  • Dss28003's avatar
    Dss28003
    Joining in
    5 days ago

    Hi thanks for your reply have checked my account and says I’m on a volt tariff I’ve only joined 02 this year and then applied for the volt upgrades which were immediately done on the 02 network.ive been with virgin 3 years on m500 50 plan so why wouldn’t i be entitled to upgrade on broadband?

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      3 days ago

      Thank you for coming back to us. To confirm, is the deal you have been on with us already a Volt tariff or not?

      ^Martin

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 days ago

    Hi Dss28003 

    Thanks for posting and welcome to the community. Sorry to hear of this Volt dispute. 

    If you were already on a Volt tariff, then you wouldn't get a boost, as you're already on this.

    You can check this yourself in the online account - virg.in/myVM and what does it show on your package?

    Best wishes.