Forum Discussion

zakb01's avatar
zakb01
Joining in
2 months ago

Volt not applied

VM broadband in my name since April, O2 in my wife’s name for many years at same address. Months ago we clicked the button in her O2 portal to activate Volt. It said it may take a couple of weeks so we waited and waited…  A couple of weeks ago I contacted VM support on WhatsApp and they said a form would be sent to the back office team and I would hear something by email within 24 hours, but of course, I have not…

Please can someone from VM dm me so we can sort this…

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi zakb01,

    Thanks for your post and welcome to our community.

    I'm sorry to hear the Volt benefits haven't been added. 

    I'd be happy to look into this for you.

    I'll send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.