Hi,
I signed up for a Volt Bundle last Monday (26th February). I received a contract from Virgin but I haven't received anything from O2 and I am still waiting for my new sim. How long should I wait for the sim to arrive and how can I check that O2 have the right information and are setting up an account?
Forum TeamHi Rivva85
Thanks for posting and welcome to not only the community but Virgin Media also 🙂
Have you received the SIM since posting? I can see from the system check you did speak to our team after your post, so hopefully everything is resolved.
If not, contact O2 directly here - https://www.o2.co.uk/contactus and they'll look into this for you.
Hi,
still no sign of the SIM. When I called the Virgin team they said they couldn't do anything. I then called O2 but apparently their system was down so they couldn't check - by the way it took too long for a decent customer service, both times. I am gonna try again with O2. The question is now what would happen if the O2 order was never received. If I am offered a more expensive deal, I am not gonna take it. If so, what would happen to my Virgin contract? I am fine with no fastest speed but I don't wanna pay more - the problem is the communication between Virgin and O2, not mine. And as you can imagine, this is not good for Virgin reputation as a company as well......
Forum TeamThanks for coming back to us Rivva85, have you been able to speak to O2 to get this looked into since you last posted?
Kind Regards,
Steven_L
